Effective date: 10 June 2026
This Shipping Policy explains how Paracord Paradise handles the packing, dispatch, and delivery of orders within South Africa. We currently offer local shipping through The Courier Guy and its PUDO service.
1. Shipping Methods
Paracord Paradise uses The Courier Guy for local deliveries in South Africa. Depending on the order and delivery option selected, shipping may be completed through standard courier delivery or through PUDO, The Courier Guy’s parcel locker and collection service.
PUDO offers convenient parcel locker delivery and collection, with many lockers available for collection at flexible times, including 24/7 access at participating locations. Locker availability and access times may depend on the location, such as shopping centres with specific trading hours.
2. Order Processing
Because our products are handmade, please allow time for preparation before dispatch. We aim to process and hand over orders for shipment within 2 to 5 business days after payment has been confirmed, unless a different timeframe is stated for a specific product or communicated to you directly.
Custom-made, personalised, or bulk orders may take longer to prepare. If there is a significant delay, we will do our best to let you know.
3. Estimated Delivery Times
Once your parcel has been handed to The Courier Guy or booked through PUDO, local delivery usually takes approximately 1 to 4 business days, depending on the destination, service type, and operational conditions. Delivery times are estimates only and are not guaranteed.
Orders sent to PUDO lockers may require the customer to collect the parcel using the notification details, PIN, or other collection information provided by the courier service.
4. Shipping Costs
Shipping fees, if applicable, will be shown at checkout or communicated to you before your order is finalised. Costs may vary depending on parcel size, weight, destination, and whether standard courier delivery or PUDO is used.
5. Tracking and Delivery Updates
Where tracking is available, we may provide tracking details once your order has been dispatched. Delivery updates may also be sent directly by the courier service, depending on the shipping method used.
6. Customer Responsibilities
Customers are responsible for providing accurate delivery and contact details, including the correct shipping address or selected PUDO locker location where applicable. Paracord Paradise is not responsible for delays, failed deliveries, or extra charges caused by incorrect information supplied by the customer.
If a parcel is not collected from a PUDO locker within the courier’s required timeframe, or if delivery cannot be completed due to incorrect details or failed contact, the parcel may be returned or redirected. Additional shipping or handling fees may apply in such cases.
7. Delays and Delivery Issues
While we do our best to ensure prompt dispatch, we are not responsible for courier delays caused by factors outside our control, including weather, public holidays, service disruptions, high parcel volumes, or operational issues affecting The Courier Guy or PUDO.
If your parcel appears to be delayed, missing, or incorrectly delivered, please contact us at paracordparadise@aquinas.co.za and we will do our best to assist in following up with the courier service.
8. Contact Us
If you have any questions about shipping, delivery methods, or your order, please contact Paracord Paradise at paracordparadise@aquinas.co.za.